1. Product Quality Assurance Policy

Protect Sports Industry International is committed to maintaining the highest standards of product quality across all categories, including but not limited to: combat sports equipment, boxing gloves, MMA gear, Muay Thai equipment, cricket gear, badminton equipment, footballs, leather goods, and sportswear.

Every product undergoes a controlled and documented quality assurance process that includes:

Raw material inspection

Cutting and fabrication checks

Pre-stitching and post-stitching evaluation

Safety and functional assessment

AQL (Acceptable Quality Level) checks

Final quality inspection carried out by senior QA personnel

The Company guarantees that all products shipped meet agreed-upon technical specifications, international quality norms, and client-approved samples. Any exceptions fall under our “Returns & Replacement Policy.”

2. Shipping & Delivery Policy

2.1 Domestic Shipping (Pakistan)

The Company offers nationwide home delivery with free shipping on retail products. Orders are processed within 24–48 hours, after which they are handed over to certified courier partners. Delivery timelines are typically 2–5 business days.

Customers receive a tracking ID via SMS or WhatsApp. Any delays caused by courier companies are outside the Company’s control, but support is available to assist customers in locating their parcels.

2.2 International Shipping (Wholesale & B2B)

All international shipments are dispatched through reputable freight and courier services including DHL, FedEx, UPS, Aramex, and specialized forwarding agents.

Available Incoterms include:

EXW

FOB

CIF

DDP (selected regions)

The estimated production and shipping timelines depend on order volume, customization, and material availability. The Company will notify clients of delays caused by global logistics issues, customs restrictions, or force majeure.

2.3 Transfer of Liability

For international shipments, responsibility transfers from the Company to the customer upon handover to the freight carrier unless the customer has opted for insured shipping. Any transit damage is the responsibility of the courier or insurer.

3. Returns, Replacements & Warranty Policy

3.1 Domestic (Pakistan Retail)

The Company offers a customer-friendly 7-day return and replacement policy for retail buyers within Pakistan.

A product is eligible for replacement if:

It contains manufacturing defects

It arrives damaged

It differs from the description or sample

Customers must provide video proof recorded at the time of unboxing. Products that have been used, damaged artificially, washed, or modified are not eligible.

3.2 International Customers (Wholesale & B2B)

For international clients, manufacturing defects must be reported within seven (3) days of receiving the shipment. After evaluation, a replacement or credit adjustment may be offered.

Customized, private-label, or made-to-order products are not returnable.

3.3 Warranty Terms

Combat sports gear carries a manufacturing warranty depending on product type.

Misuse, extreme weather exposure, unauthorized repairs, or water damage voids the warranty.

The Company does not guarantee longevity when equipment is used outside its intended purpose.

4. Payment Fraud Protection & Authorized Payment Policy (STRICT)

The Company strictly prohibits customers, clients, distributors, or agents from sending payments to any sales manager, employee, coordinator, or representative through their personal bank accounts, mobile wallets, or unofficial payment channels.

4.1 Authorized Payment Channels

All payments must be made ONLY to:

The Company’s official bank account

The Company’s authorized corporate payment methods.

4.2 Liability Waiver

Any customer who deposits payment into a personal account of any employee, sales manager, or representative acknowledges that:

Such payments are invalid

The Company does not recognize such transactions

The Company bears no responsibility for financial loss

No order will be processed against such payments

4.3 Employee Policy

Any employee found requesting payments in their personal accounts will face:

Immediate termination

Legal and criminal action

Permanent blacklisting

This policy is non-negotiable and is enforced to protect customers and maintain financial integrity.

5. Privacy Policy & Data Protection

The Company collects limited personal and business information necessary for order processing, customer communication, and service improvement.

5.1 Information Collected

Full name and contact information

Shipping and billing details

Business credentials (B2B)

Payment details (processed securely)

Website usage data and cookies

5.2 Purpose of Data Collection

Order fulfillment

Customer support

Market analysis

Marketing communication (optional)

Fraud prevention and security

5.3 Data Protection Measures

Encrypted digital systems

Restricted access to sensitive information

Mandatory confidentiality for employees

Secure data storage and automatic logs

Compliance with GDPR-relevant principles

5.4 Customer Rights

Right to access their data

Right to correction

Right to request deletion

Right to opt-out of marketing communication

The Company does not sell, rent, or trade customer data under any circumstances.

6. Terms & Conditions

By accessing the Company’s website or purchasing products, the user agrees to abide by these terms.

6.1 Contractual Agreement

A purchase order becomes binding only when the Company issues written confirmation via official email.

6.2 Pricing

Prices are subject to revision without notice unless stated in an official quotation or contract.

6.3 Intellectual Property Rights

All trademarks, logos, designs, images, videos, catalogs, and website content are the exclusive property of the Company.

Unauthorized usage, duplication, or distribution will result in legal action.

7. Cookies & Website Usage Policy

The Company uses cookies for:

Website performance

Personalization

Analytics

Security

Users may disable cookies; however, certain functions of the website may become limited.

Website users must refrain from:

Attempting unauthorized access

Disrupting the website

Copying content

Engaging in fraudulent activity

Legal action will be taken against misuse

8. Policy Amendments

The company reserve the right to update  or modify this policy. Customers and employees will be informed of significant changes if needed.